Privacy and Data Protection Policy
- Information We Collect
(a) Personal Information: When you place an order or create an account on Ottoman Oud, we may collect personal information such as your name, email address, shipping address, billing address, and phone number. This information is necessary to process your orders and ensure smooth communication with you.
(b) Payment Information: When you make a purchase on our website, we collect payment details, including credit card or other financial account information, to process your transactions securely.
(c) Website Usage Information: We may gather non-personal information about your interaction with our website, such as your IP address, browser type, device information, and usage patterns. This information is used to enhance our website's performance and user experience.
(d) Cookies: Ottoman Oud uses cookies and similar technologies to track your preferences and activities on our website. These cookies help us improve our services and provide a personalized browsing experience. You can manage cookie preferences through your browser settings.
- How We Use Your Information
(a) Order Processing: We use your personal information to fulfil your orders, process payments, and deliver products to your specified address.
(b) Communication: Ottoman Oud may use your contact information to send order confirmations, shipping updates, and customer service communications related to your purchases.
(c) Marketing: With your consent, we may use your email address to send promotional materials, special offers, and news about our products. You can opt-out of marketing communications at any time.
(d) Website Improvements: The non-personal information collected helps us analyse website performance, understand user behaviour, and improve our website's functionality.
- Data Security
Ottoman Oud employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. We use SSL (Secure Sockets Layer) encryption technology to secure sensitive data during transmission.
- Third-Party Sharing
(a) Service Providers: We may share your personal information with trusted third-party service providers who assist us in processing orders, payments, and delivering products.
(b) Legal Requirements: Ottoman Oud may disclose personal information when required by law or in response to valid legal requests from government authorities.
- Your Rights
(a) Access and Correction: You have the right to access and update the personal information we hold about you. You can review and make changes to your account details on our website.
(b) Data Deletion: If you wish to have your personal information deleted from our records, you can contact us.
- Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove the data.
- Changes to this Policy
Ottoman Oud may update this Privacy and Data Protection Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be effective immediately upon posting on our website.
- Contact Us
If you have any questions or concerns regarding this Privacy and Data Protection Policy, please contact us.